Frequently asked questions

In mainland Spain, 2 to 4 working days with standard shipping and 24-48 hours with express. We pack your order the same day if you buy before 2pm on a working day.

Standard shipping is free on orders over £99 to mainland Spain. To the Balearics and Portugal, from £149.

Yes. We ship to Portugal and most of the European Union, typically in 4 to 8 working days. Shipments to the Canary Islands, Ceuta and Melilla may attract duties and taxes payable by the recipient.

As soon as the carrier collects your order we email you a tracking number. You can also find it under My account → Orders. If tracking hasn't moved in 48 hours, message us and we'll chase it.

If you tell us within two hours of ordering, usually yes. Once the parcel has left the warehouse it's up to the carrier and may carry a fee.

Take your measurements with a tape and compare them with our size guide. We publish real measurements in centimetres and say whether a brand runs small or large. Still unsure? Send us your measurements and the model and we'll tell you the exact size.

In leather, go snug: the material stretches with use. In winter textiles, size up so a thermal layer fits underneath. In helmets, never one that moves around — the padding beds in, so take the tighter fit.

Yes. All protective gear we sell carries CE certification under the European PPE standard, and helmets carry ECE homologation in its current version.

Level 2 transmits less force to the body in the test impact than level 1, so it protects more. It's usually slightly thicker or stiffer. Each product page states the level of the armour included.

Yes. We stock genuine product from Raxus, Freeday, Seventy Degree, Alpinestars, Dainese, Oxford and RST, with the manufacturer's warranty.

30 calendar days from receiving your order, as long as the item is unworn, with tags attached and in its original packaging.

If the item arrived faulty, damaged or wrong, we do. The first size exchange within mainland Spain is also on us. If you simply changed your mind, the return is at your cost.

We issue the refund to your original payment method within 48 working hours of receiving and checking the item. How fast it lands is down to your bank: typically 3 to 14 days.

Custom products, base layers with a broken hygiene seal, used or damaged items, and helmets with a scratched visor, stained liner or the homologation sticker removed.

Three years of statutory conformity warranty from delivery. It covers manufacturing defects — not wear from use or crash damage.

No — and you shouldn't keep using it either. A helmet that has taken an impact has absorbed energy in its inner liner even if the shell looks fine. It always gets replaced.

Credit and debit cards (Visa, Mastercard), PayPal, Bizum, Apple Pay and bank transfer. All card payments go through strong customer authentication.

Yes. The connection is TLS encrypted and your card details are handled directly by the payment gateway. RAXMOTO does not store card numbers or CVV codes.

Yes, you can check out as a guest. An account just lets you see your order history and saves retyping your address.

Yes. Enter your tax ID at checkout and we'll email the invoice. If you've already ordered, send us the order number and we'll send it over.